Privacy Policy – Billalbong

Introduction

At Billalbong, we understand that the privacy of your personal information is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when you visit our website, purchase our products, or interact with us in any other way. By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

  • Contact Information: When you create an account with us, place an order, subscribe to our newsletter, or contact our customer service, we may collect your name, email address, shipping and billing addresses, phone number, and other contact details. This information helps us process your orders, communicate with you about your purchases, and provide you with personalized services.
  • Payment Information: To complete a purchase, we collect payment information such as your credit card number, expiration date, and security code. This information is securely processed by our trusted payment partners, and we do not store your full payment details on our servers.
  • Demographic Information: We may collect information about your age, gender, interests, and preferences to better understand our customers and provide you with relevant products, promotions, and content. You can choose to provide this information voluntarily, and it will be used to enhance your shopping experience.

Non-Personal Information

  • Device and Browser Information: When you visit our website, we automatically collect certain non-personal information about your device and browser, including your IP address, browser type, operating system, screen resolution, and the pages you visit. This information helps us analyze website traffic, improve our website performance, and detect and prevent fraud.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your online activities. Cookies are small text files that are stored on your device when you visit a website. They can be used to remember your preferences, track your browsing behavior, and display personalized advertisements. You can choose to disable cookies in your browser settings, but this may affect your ability to use some of our website features.

How We Use Your Information

  • Processing Orders: We use your personal information to process your orders, including verifying your payment information, shipping your products, and providing you with order confirmations and tracking information.
  • Customer Service: We use your contact information to respond to your inquiries, provide you with support, and resolve any issues or concerns you may have.
  • Marketing and Promotions: With your consent, we may use your personal information to send you promotional emails, newsletters, and other marketing communications about our products, services, events, and special offers. You can unsubscribe from these communications at any time by clicking the “Unsubscribe” link in the email or by contacting our customer service.
  • Improving Our Services: We use the information we collect to analyze website traffic, improve our website design and functionality, develop new products and services, and enhance your overall shopping experience.
  • Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes, including responding to subpoenas, court orders, or other legal requests.

Information Sharing and Disclosure

  • Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing orders, providing customer service, and other business functions. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was shared.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner or successor entity. We will notify you via email or prominent notice on our website of any such change in ownership or control and the choices you may have regarding your personal information.
  • Legal Requirements: We may disclose your personal information if we are required to do so by law, regulation, or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or the safety of our customers or the public.

Data Security

We take the security of your personal information seriously and implement reasonable technical, physical, and administrative measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information. If you have any concerns about the security of your personal information, please contact us at service@billalbong.com.

Your Rights

  • Access and Update: You have the right to access, correct, or update your personal information by logging into your account on our website or by contacting our customer service.
  • Opt-Out: You can unsubscribe from our marketing emails and newsletters at any time by clicking the “Unsubscribe” link in the email or by contacting our customer service. You can also adjust your cookie settings in your browser to limit the use of cookies.
  • Delete: You have the right to request the deletion of your personal information, subject to certain legal restrictions. To request the deletion of your personal information, please contact us at service@billalbong.com.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will delete that information as soon as possible. If you believe that we have collected personal information from a child under the age of 16 without proper consent, please contact us at service@billalbong.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our website or services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at service@billalbong.com. We will respond to your inquiries as promptly as possible.