Shipping Policy – Billalbong
This Shipping Policy details our practices regarding the processing, shipping, and delivery of orders placed on the Billalbong website. By placing an order with us, you agree to the terms and conditions outlined below.
Order Processing
- Processing Time: We strive to process all orders within 1 – 3 business days after receiving your payment and order confirmation. During peak seasons, holidays, or in the event of high order volumes, processing times may be slightly extended, but we will do our best to keep delays to a minimum.
- Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email containing details of your purchase, including the items ordered, quantity, total price, and estimated shipping date. If you do not receive this confirmation email, please check your spam or junk folder. If the email is not there, contact our customer service at service@billalbong.com.
Shipping Times
- Estimated Delivery: After your order is shipped, estimated delivery times range from 6 – 12 business days. Delivery times may vary depending on your location, customs clearance (if applicable), and carrier service levels. Please note that these are estimates, and unforeseen circumstances such as severe weather, carrier disruptions, or customs delays could impact actual delivery times.
- Shipping Notification: When your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website to monitor the progress of your shipment and get real – time updates on its location.
Shipping Costs
- Standard Shipping: We offer standard shipping services. Shipping costs are calculated based on the total weight and destination of your order and will be displayed during the checkout process before you finalize your purchase.
- Free Shipping: From time to time, we may offer promotions for free shipping on orders that meet specific criteria, such as a minimum purchase amount. Eligibility for free shipping and the associated terms will be clearly stated on our website or in promotional materials.
Shipping Carriers
We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used for your shipment will depend on factors such as your location, the size and weight of your package, and carrier availability.
Package Tracking
You can track your package using the tracking number provided in the shipping confirmation email. If you have any issues with tracking, or if the tracking information appears to be incorrect or not updating, please contact our customer service team at service@billalbong.com, and we will assist you in resolving the problem.
Delivery Issues
- Non – Delivery: If you believe your package has not been delivered within the estimated delivery time frame, first check the tracking information to confirm its status. If there are still concerns, contact our customer service within 30 days of the expected delivery date. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
- Damaged or Missing Items: If your package arrives damaged or with missing items, please take photos of the damaged package and the contents and contact our customer service immediately within 7 days of receiving the package. We will assess the situation and provide a solution, which may include a replacement, partial refund, or full refund.
International Shipping
For international orders, you may be responsible for paying any applicable customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are typically calculated based on the value, weight, and type of products in your order. We recommend checking with your local customs office for more information on these potential fees before placing an order.
Changes to the Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and placing of orders after the posting of the revised policy constitutes your acceptance of the changes.
If you have any questions or concerns regarding our Shipping Policy or your order’s shipping status, please contact our customer service at service@billalbong.com. Our team is here to assist you and ensure a positive shopping experience.