Refund Policy – Billalbong

This Refund Policy outlines the process and requirements for obtaining a refund for products purchased from Billalbong. By making a purchase on our website, you agree to abide by the terms and conditions described below.

Eligibility for Refunds

• Return Period: We offer a 60-day return window, starting from the date of delivery of your order. To be eligible for a refund, you must initiate the return process within this 60-day period.
• Product Condition: The products you wish to return must be in their original condition. This means they should be unworn, unwashed, and with all tags and labels attached. Any products that show signs of wear, damage, or have been altered in any way may not be eligible for a refund.
• Original Packaging: Along with the product, you are required to return it in its original packaging, including any accessories, manuals, or promotional items that were included with your purchase.

Initiating a Return and Refund

• Contact Customer Service: To start the return process, please reach out to our customer service team at service@billalbong.com. Our representatives will assist you in obtaining a Return Merchandise Authorization (RMA) number, which is necessary for processing your return. Provide your order details, including the order number and the reason for the return.
• Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (such as shipping the wrong item or a damaged product). We recommend using a trackable shipping method to ensure the safe return of your items and to have proof of delivery.

Refund Processing

• Inspection: Once we receive your returned items, our team will inspect them to ensure they meet our return criteria. This inspection process typically takes 3 – 5 business days.
• Refund Timing: If your return is approved, we will process your refund within 5 – 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 2 – 5 business days for the refund to appear in your account, depending on your financial institution’s processing times.
• Partial Refunds: In some cases, such as when you are returning only a portion of your order, or if the product you are returning is eligible for a partial refund due to a discount applied to the original purchase, you will receive a partial refund. The amount of the partial refund will be calculated based on the price of the returned item(s) and any applicable discounts or promotions.

Exceptions and Special Cases

• Final Sale Items: Certain items marked as “Final Sale” are not eligible for return or refund, unless they are received damaged or defective. Please check the product description carefully before making a purchase to determine if an item is final sale.
• Customized or Personalized Items: Customized or personalized products are made specifically for you and are generally not eligible for return or refund, unless there is a defect or error on our part.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and making purchases from us after the posting of the revised policy constitutes your acceptance of the changes.

If you have any questions or concerns regarding our Refund Policy or the refund process, please do not hesitate to contact our customer service team at service@billalbong.com. We are here to assist you and ensure a smooth and satisfactory shopping experience.